How does CRM work?
CRM is the art of managing workflow related to customer interactions within your company in a seamless manner. Typically, your CRM system would:
1) Initiate marketing (2) Process sales (3) Analyze customer data and (4) Provide support.
Our CRM systems assist you in:
- Defining goals
- Setting up incentive programs
- Member recruitment (Member Form) / data cleansing and data mining
- Capturing data around-the-clock
- Continuous data analysis (Data Mining)
- Customer segmentation
- Marketing campaigns and fine-tuning incentive programs
- Building all-access communication platforms for customers to choose from (e.g. apps, social media, EDM, SMS, kiosk, card, member website)